Legal

Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Energy Site collects, uses, and protects personal information when you use energy-site.com.

Who We Are

Energy Site is an energy information website that helps users view and understand Octopus Energy tariffs, prices, and usage data at https://energy-site.com. For privacy questions or data requests, please use the contact form.

Information We Collect

Account details such as display name, email address, hashed password, email verification status, and privilege level.
Preferences such as tariff region, product, tariff, theme, language, time format, chart settings, and price display settings.
Subscription or trial status, start and expiry dates, and records of service emails that have been sent.
Octopus account details that you choose to connect, including account identifiers, property identifiers, meter identifiers, meter point numbers, meter serial numbers, tariff agreements, detected region, and electricity import, electricity export, and gas usage data.
An encrypted copy of your Octopus API key while an Octopus account remains connected. We do not store your Octopus password.
Messages and metadata submitted through the contact form.
Technical information such as browser type, device type, server logs, IP address for security and operation, and high-level visitor statistics. Raw IP addresses are not stored in visitor statistics; a daily hash is used for unique visitor counts.
Cookies and similar technology data as described in our Cookie Policy.

How We Use Information

To provide tariff dashboards, charts, saved preferences, and account features.
To retrieve, retain, and analyse usage data for connected Octopus accounts.
To send service messages such as account verification, contact replies, trial notices, and subscription messages.
To secure the website, diagnose issues, maintain backups, and improve reliability.
To maintain privacy-light statistics about site usage.
To comply with legal, accounting, or security obligations.

Lawful Basis

Where UK GDPR or applicable data protection law applies, we rely on lawful bases including contract or requested service, legitimate interests in operating and improving the website, consent for optional cookies or communications, and compliance with legal obligations.

Octopus Energy

If you connect an Octopus account, your API key is used to call Octopus Energy services on your behalf. You can disconnect an Octopus account in Account Options. When disconnecting, you can choose to retain stored usage history or permanently delete the connection and its stored meter and usage data.

Sharing Information

We do not sell personal information. We may share information with trusted service providers who help host, secure, send email, process payments, back up, or operate the website. We may also share information where required by law or to protect the website and its users.

Retention

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required for legal, accounting, security, or operational reasons. Free accounts may be limited to a shorter period of stored usage history, while Premium features may retain more history. You can request deletion using the contact form.

Your Rights

Depending on where you live, you may have rights to be informed, access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also be able to withdraw consent where processing is based on consent. You can make a request using the contact form.

Security

We use reasonable technical and organisational measures to protect information, including password hashing and encryption of Octopus API keys. No online service can be guaranteed to be completely secure.

Contact and Complaints

For privacy questions or data rights requests, please use the contact form. If you are in the UK, you have the right to complain to the Information Commissioner's Office if you are unhappy with our response.